Airport Irregular Operations (IROPS)

4h - $245.00 USD
Airport Irregular Operations (IROPS)

The Airport Irregular Operations (IROPS) course gives learners an introduction to IROPS events.

It defines and discusses IROPS situations and explores the impact of IROPS events on airports and the broader Air Transportation System (ATS).

Participants will learn how airports can effectively plan for and improve their response to IROPS events and positively impact the different stakeholders in the ATS through a coordinated, holistic IROPS planning process.

Airport Irregular Operations (IROPS)_Preview

Competencies Obtained

The Airport Operations Diploma Program will provide participants with:

  • A broad understanding of airside operations at an airport, including the various components of Airside Operations and how these components interact with each other to form an operational system.
  • The knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue-generating activities.
  • An understanding of airport business operations, including economic and regulatory principles, how airports are organized and the process of strategic, master and operations planning.

Course Content

The Airport Irregular Operations (IROPS) course covers the following topics:

Introduction

  • Key IROPS definitions.
  • The importance of proactive IROPS planning.

IROPS Causes

  • The major causes of IROPS.
  • Different situations that can trigger an IROPS event.

IROPS Effects

  • How IROPS events affect key stakeholders in the Air Transport System (ATS).

Stakeholder Needs

  • The needs of industry stakeholders during an IROPS event.
  • How to mitigate the effects of an IROPS event through proactive communication and coordination.

IROPS Challenges

  • The main challenges faced by ATS stakeholders when managing IROPS events related to effective planning, communication, and coordination.

Unified Customer Care

  • The three key phases of an IROPS event.
  • How to establish Unified Customer Care during Irregular Operations by developing a cohesive action plan.

Coordination and Regional Networks

  • The importance of developing coordinated solutions.
  • The benefits of establishing regional networks when dealing with IROPS events.

Airport Collaborative Decision Making (A-CDM)

  • What is Airport Collaborative Decision Making (A-CDM)?
  • How A-CDM can assist in mitigating the effects of an IROPS situation.

This course includes an integrated online assessment.

Candidates must successfully complete the assessment to receive a Certificate of Completion.

Facilitating-Training

Who Should Enrol?

  • All Airport Operations personnel, including airside, terminal, and landside staff.
  • Airport managers, supervisors, or team members with operations, safety, or customer experience responsibilities.
  • All airport stakeholders that provide services to airport customers, including airlines, ground handlers, and concessionaires.
  • Anyone interested in a career in airport operations.
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Reviews

“This course is very informative and highly recommended for anyone involving or interested in airport operations. As a ramp controller of an international airport corporation, it was effective to gain a comprehensive understanding of IROPS with relatively new examples.” — Kazuki

“Comprehensive overview of IROPS, its challenges and applied solutions to overcome its severe impact on the airport community. Excellent course.” — Amr

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