Airport Irregular Operations (IROPS)

Learning Objectives

On completion of this course participants will be able to:

• Describe IROPS events, understand what causes them, and how they impact airports and other stakeholders of the Air Transport System (ATS).
• Understand how IROPS events differ from normal operations and emergency operations.
• Understand the dependencies that exist among various stakeholders during IROPS events and how airports can take the lead in connecting stakeholders to improve overall industry IROPS response efforts.
• Better develop holistic solutions to mitigate the effects of IROPS events and provide uniform customer care during IROPS events.
• Describe how an airport can prepare in advance for all stages of an IROPS event.
• Consider future systems approaches, such as airport-wide collaborative decision making (A-CDM).

Who Should Enrol?

• All Airport Operations personnel, including airside, terminal, and landside staff.
• Airport managers, supervisors, or team members with operations, safety, or customer experience responsibilities.
• All airport stakeholders that provide services to airport customers, including airlines, ground handlers, and concessionaires.
• Anyone interested in a career in airport operations.

Course Content

The Airport Irregular Operations (IROPS) course covers the following topics:

Introduction

• Key IROPS definitions. 
• The importance of proactive IROPS planning.

IROPS Causes

• The major causes of IROPS. 
• Different situations that can trigger an IROPS event.

IROPS Effects

• How IROPS events affect key stakeholders in the Air Transport System (ATS).

Stakeholder Needs

• The needs of industry stakeholders during an IROPS event. 
• How to mitigate the effects of an IROPS event through proactive communication and coordination.

IROPS Challenges

• The main challenges faced by ATS stakeholders when managing IROPS events related to effective planning, communication, and coordination.

Unified Customer Care

• The three key phases of an IROPS event.
• How to establish Unified Customer Care during Irregular Operations by developing a cohesive action plan.

Coordination and Regional Networks

• The importance of developing coordinated solutions. 
• The benefits of establishing regional networks when dealing with IROPS events.

Airport Collaborative Decision Making (A-CDM)

• What is Airport Collaborative Decision Making (A-CDM)?
• How A-CDM can assist in mitigating the effects of an IROPS situation.

Assessment

This course includes an integrated online assessment.

Candidates must successfully complete the assessment to receive a Certificate of Completion.