Airport Irregular Operations (IROPS)


The Airport Irregular Operations (IROPS) course gives learners an introduction to IROPS events.

It defines and discusses IROPS situations and explores the impact of IROPS events on airports and the broader Air Transportation System (ATS).

Participants will learn how airports can effectively plan for and improve their response to IROPS events and positively impact the different stakeholders in the ATS through a coordinated, holistic IROPS planning process.

Learning Objectives

On completion of this course participants will be able to:

  • Describe IROPS events, understand what causes them, and how they impact airports and other stakeholders of the Air Transport System (ATS).
  • Understand how IROPS events differ from normal operations and emergency operations.
  • Understand the dependencies that exist among various stakeholders during IROPS events and how airports can take the lead in connecting stakeholders to improve overall industry IROPS response efforts.
  • Better develop holistic solutions to mitigate the effects of IROPS events and provide uniform customer care during IROPS events.
  • Describe how an airport can prepare in advance for all stages of an IROPS event.
  • Consider future systems approaches, such as airport-wide collaborative decision making (A-CDM).

Who Should Enrol?

  • All Airport Operations personnel, including airside, terminal, and landside staff.
  • Airport managers, supervisors, or team members with operations, safety, or customer experience responsibilities.
  • All airport stakeholders that provide services to airport customers, including airlines, ground handlers, and concessionaires.
  • Anyone interested in a career in airport operations.

Course Content

The Airport Irregular Operations (IROPS) course covers the following topics:


  • Key IROPS definitions. 
  • The importance of proactive IROPS planning.

IROPS Causes

  • The major causes of IROPS. 
  • Different situations that can trigger an IROPS event.

IROPS Effects

  • How IROPS events affect key stakeholders in the Air Transport System (ATS).

Stakeholder Needs

  • The needs of industry stakeholders during an IROPS event. 
  • How to mitigate the effects of an IROPS event through proactive communication and coordination.

IROPS Challenges

  • The main challenges faced by ATS stakeholders when managing IROPS events related to effective planning, communication, and coordination.

Unified Customer Care

  • The three key phases of an IROPS event.
  • How to establish Unified Customer Care during Irregular Operations by developing a cohesive action plan.

Coordination and Regional Networks

  • The importance of developing coordinated solutions. 
  • The benefits of establishing regional networks when dealing with IROPS events.

Airport Collaborative Decision Making (A-CDM)

  • What is Airport Collaborative Decision Making (A-CDM)?
  • How A-CDM can assist in mitigating the effects of an IROPS situation.


This course includes an integrated online assessment.

Candidates must successfully complete the assessment to receive a Certificate of Completion.

Course info

  • Duration: 4 Hours
  • Language: English
  • Level: Short Course
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$245.00 USD