Certificate in Airport Accessibility

Learning Objectives

On completion of this course participants will be able to:

• Define the term disability and understand different types of disability.
• Identify best practices in accessible airport design and construction.
• Describe how airport practices and procedures can be implemented and adapted to best assist persons with disabilities.
• Explain the key accessibility considerations at each stage of the passenger journey through the airport.
• Recognise the importance of coordinating with the various stakeholders operating at the airport to assist persons with disabilities.

Who Should Enrol?

• Airport managers, supervisors or personnel involved in planning new airport facilities or improvement works.
• Airport operations and passenger facilitation managers and supervisors.
• Those responsible for managing or contributing to customer experience/service management within their airport.
• Any airport employee who wants a better understanding of how to support passengers with disabilities.
• Anyone interested in a career in airport planning, operations or customer experience/service management.

Course Content

The Certificate in Airport Accessibility consists of the following five modules:

Introduction

• The travel experience for persons with disabilities.
• Defining disability and understanding different types of disabilities.

Methods for Maximising Airport Accessibility

• Key methods for maximising accessibility.
• The passenger journey through the airport – overview and key accessibility considerations.

Maximising Accessibility – Booking, Arrival and Check-in

• In depth examination of accessibility considerations at booking, arrival and check-in.

Maximising Accessibility – Inside the Terminal

• In depth examination of accessibility considerations to assist passengers to move through the terminal with the greatest ease.
• Key accessibility considerations for terminal design and facilities.

Maximising Accessibility – Departure Control, Boarding and Arrival

• In depth examination of accessibility considerations for the final four stages of the passenger travel journey:
  • Moving through security, passport control and immigration.
  • Waiting in the departure lounge.
  • Boarding the aircraft.
  • Arriving at the destination airport.

Assessment

Each module includes an integrated online assessment.

Candidates must successfully complete all module assessments to receive a Certificate of Completion.