Certificate in Airport Accessibility

6.5h - $495.00 USD
Certificate in Airport Accessibility

The Certificate in Airport Accessibility is designed to assist airport operators to make their airports more accessible for persons with disabilities, including those with reduced mobility.

It covers the key infrastructure and architectural factors to consider when designing new airport facilities or improving existing ones. It also addresses operational and organizational measures designed to improve the travel experience for persons with disabilities.

The course covers both the simple ideas that can improve the overall airport experience for persons with disabilities as well as more innovative and advanced aids and supports.

Certificate in Airport Accessibility_Preview

Competencies Obtained

On completion of this course participants will be able to:

  • Define the term disability and understand different types of disability.
  • Identify best practices in accessible airport design and construction.
  • Describe how airport practices and procedures can be implemented and adapted to best assist persons with disabilities.
  • Explain the key accessibility considerations at each stage of the passenger journey through the airport.
  • Recognize the importance of coordinating with the various stakeholders operating at the airport to assist persons with disabilities.

Course Content

The Certificate in Airport Accessibility consists of the following five modules:

Introduction

  • The travel experience for persons with disabilities.
  • Defining disability and understanding different types of disabilities.

Methods for Maximizing Airport Accessibility

  • Key methods for maximizing accessibility.
  • The passenger journey through the airport – overview and key accessibility considerations.

Maximizing Accessibility – Booking, Arrival and Check-in

  • In depth examination of accessibility considerations at booking, arrival and check-in.

Maximizing Accessibility – Inside the Terminal

  • In depth examination of accessibility considerations to assist passengers to move through the terminal with the greatest ease.
  • Key accessibility considerations for terminal design and facilities.

Maximizing Accessibility – Departure Control, Boarding and Arrival

  • In depth examination of accessibility considerations for the final four stages of the passenger travel journey:
  • Moving through security, passport control and immigration.
  • Waiting in the departure lounge.
  • Boarding the aircraft.
  • Arriving at the destination airport.

Each module includes an integrated online assessment.

Candidates must successfully complete all module assessments to receive a Certificate of Completion.

Facilitating-Training

Who Should Enrol?

  • Airport managers, supervisors or personnel involved in planning new airport facilities or improvement works.
  • Airport operations and passenger facilitation managers and supervisors.
    Those responsible for managing or contributing to customer experience/service management within their airport.
  • Any airport employee who wants a better understanding of how to support passengers with disabilities.
  • Anyone interested in a career in airport planning, operations or customer experience/service management.
Reviews_3

Reviews

“It helped me to understand what goes on within the design stages & signage to ensure compliance as well as making me look at my own airport areas with regards to retail, layout, ease of accessibility, future projects to see how compliant we are at the moment as becoming even more disability friendly going ahead.” – Denise

“An important course that made us develop the concepts of dealing with people with disabilities and facilitate their movement to and from airports in order to ensure safety and security.” – Issameddine

“Good information especially when it comes to planning for airport improvement plans.” – Anonymous

Related Courses

ACES: Airport Customer Experience Specialist
Customer Experience | Certificate

ACES: Airport Customer Experience Specialist

$945.00 USD

14h

Airport Customer Service Essentials Course
Customer Experience | Short Course

Airport Customer Service Essentials Course

$150.00 USD

2h

Customer Service for Travellers with Disabilities
Customer Experience | Short Course

Customer Service for Travellers with Disabilities

$150.00 USD

2h

https://olc.aero/FsdPyYPgK0EaHAYpNc7z8AT8ba3pfx0wjcivuPoeuXzf4Y44KpFo9gyzyFhYr1FM