COVID-19 Business Recovery: Communications

Overview

Welcome to the Aviation Operations During COVID-19 Business Restart and Recovery Communications course.

Airports must have robust and tested plans and procedures in place to ensure that clear and regular communication with passengers, the media and stakeholders can be maintained under all circumstances.

Airport communications teams should work closely with their colleagues in operations and senior management to anticipate the kinds of issues that may occur, plan how they should respond to these issues, and, crucially, practice and test the execution of these plans to hone skills and continually seek improvement.

These plans and procedures are of even greater importance during and after incidents and operational disruption.

The way the impacts and effects of the COVID-19 pandemic unfolded across the world, however, has placed unprecedented pressure on airport communications teams.

This course will outline how airport communications teams should manage communications in a COVID-19 recovery climate.

Learning Objectives

On completion of this course you will be able to:

• Describe the communication measures recommended for the airport recovery phase.
• Outline the measures for communicating operational restrictions to passengers, staff and stakeholders.
• Explain the measures for communicating recovery and restart operational plans to passengers, staff and stakeholders.
• Explain the importance of having flexible communications plans in place.
• Describe the recommended engagement and communications approach to the handling of waste in a post-COVID-19 environment.

Who Should Enrol?

• All airport personnel responsible for airport communications and marketing operations.
• Airport personnel responsible for planning the re-start and recovery of operations during the COVID-19 pandemic.
• Airport Managers, Supervisors or Personnel with operations responsibilities.

Course Content

The Aviation Operations During COVID-19 Business Restart and Recovery Communications course includes the following topics:

• Welcome
• Airports and Public Health
• Operational Restrictions
• Preparing for Recovery and Restart
• Flexibility and Responsiveness
• Actions

Assessment

This course includes an integrated online assessment.

Candidates must successfully complete the assessment to receive a Certificate of Completion.