Developing Effective Working Relationships


So much of the work we perform today is done in teams. Therefore, the ability to build effective working relationships and work effectively with others is vital to success.

In this course you’ll learn to communicate with diplomacy and tact in order to foster positive workplace relationships.

This course also explores how to navigate challenging work relationships and deal with difficult co-workers, managers and clients professionally and effectively.

You will also discover strategies and techniques to help you become a more effective and valued member of your team.

Learning Objectives

On completion of this course participants will be able to:

  • Recognize how to engage with others and develop effective working relationships.
  • Understand how to communicate in a more diplomatic and tactful manner.
  • Implement strategies for working with a disliked or difficult co-worker, manager or client.
  • Identify techniques for composing a difficult e-mail with tact and diplomacy.
  • Use diplomacy and tact in difficult situations.
  • Adopt a positive mindset about working in a team.
  • Recognize how to be a proactive and productive team member.

Who Should Enrol?

  • All levels of employees and any individuals who want to improve their ability to work effectively with others.
  • Anyone who wants to grow their professional skillset and boost their career prospects.

Course Content

The Developing Effective Working Relationships course covers the following topics:

Acting with Diplomacy and Tact

  • Strengthening relationships through diplomacy and tact.
  • Staying calm and remaining professional.
  • Knowing when and how to apologize.
  • Developing empathy and removing personal biases.

Navigating Challenging Situations with Diplomacy and Tact

  • Using diplomacy and tact in challenging situations.
  • Diplomacy and tact in e-mail.
  • Dealing with difficult co-workers, managers and clients.

Being an Effective Team Member

  • Adopting a positive mindset about teamwork.
  • Being proactive and productive in a team.
  • Acknowledging different opinions and showing respect.
  • Working collaboratively on a team.


Each training module includes an integrated online assessment.

Candidates must successfully complete all assessment modules to receive the Certificate.

Course info

  • Duration: 1.5 Hours
  • Language: English
  • Level: Short Course
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$150.00 USD