Developing Effective Working Relationships

Learning Objectives

On completion of this course participants will be able to:

• Recognize how to engage with others and develop effective working relationships.
• Understand how to communicate in a more diplomatic and tactful manner.
• Implement strategies for working with a disliked or difficult co-worker, manager or client.
• Identify techniques for composing a difficult e-mail with tact and diplomacy.
• Use diplomacy and tact in difficult situations.
• Adopt a positive mindset about working in a team.
• Recognize how to be a proactive and productive team member.

Who Should Enrol?

• All levels of employees and any individuals who want to improve their ability to work effectively with others.
• Anyone who wants to grow their professional skillset and boost their career prospects.

Course Content

The Developing Effective Working Relationships course covers the following topics:

Acting with Diplomacy and Tact

• Strengthening relationships through diplomacy and tact.
• Staying calm and remaining professional.
• Knowing when and how to apologize.
• Developing empathy and removing personal biases.

Navigating Challenging Situations with Diplomacy and Tact

• Using diplomacy and tact in challenging situations.
• Diplomacy and tact in e-mail.
• Dealing with difficult co-workers, managers and clients.

Being an Effective Team Member

• Adopting a positive mindset about teamwork.
• Being proactive and productive in a team.
• Acknowledging different opinions and showing respect.
• Working collaboratively on a team.

Assessment

Each training module includes an integrated online assessment.

Candidates must successfully complete all assessment modules to receive the Certificate.