Overview
Retailers and category brand owners from across the globe came together in 2015 to create a voluntary Code of Conduct for the Responsible Sale of Alcohol Products in Duty Free & Travel Retail.
The industry specific Code of Conduct addresses the unique nature of alcohol sales in the highly regulated Duty Free and Travel Retail (DF & TR) channel.
The Responsible Retailing of Alcohol course equips learners with a strong understanding of responsible retailing as outlined in the Code.
Please note – this course is also available in Spanish
It provides strategies for managing challenging situations to ensure positive outcomes, allowing learners to put the principles of the Code into practice while also improving their customer service skills.
Those taking the course will be ready to activate and promote respect, health, safety, and regulatory compliance when it comes to the sale, promotion, and marketing of alcohol.
Learning Outcomes
On completion of this course participants will be able to:
Who Should Enrol?
Course Content
The Responsible Retailing of Alcohol course will cover the following topics:
Responsible Retailing of Alcohol in Duty Free and Travel Retail
What Are Our Obligations?
Customers Requiring Special Care and Attention
Preparing the Store and Conducting Sampling
Responsible Retailing Across the Sales Process
Engaging in Respectful Conversations
Assessment
This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.
Reviews
– 513 reviews
“It was amazing, all the details that we are facing daily are in this course, thank you so much , now I can share more information with my team.” – Marie
“This is a veritable opportunity for me to have taken this course and it will definitely put me in a pole position to a better alcohol retailing experience.” – Egeonu