Competencies Obtained
On completion of this course participants will be able to:
- Describe best practice merchandising and display techniques
- Deliver customer service excellence
- Understand the appropriate sales skills and knowledge required to responsibly sell tobacco and smoke free alternative products
- Recognize the importance of strictly observing applicable regulations governing their site
- Appreciate the need to provide accurate information to customers (e.g., age verification and the importance of informing travellers of their personal Duty Free allowance).
