Competencies Obtained
On completion of this course participants will be able to:
- Identify the fundamental elements every e-mail should contain.
- Understand how to write effective and appropriate e-mails and instant messages.
- Recognize the importance of tone, structure and formatting of e-mails.
- Follow proper etiquette for addressing, replying to, forwarding and actioning e-mails.
- Utilize techniques to organize and manage their inbox for increased efficiency.