Using E-mail Effectively in the Workplace


E-mail has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Using e-mail effectively is therefore a vital skill in today’s day and age.

This course covers e-mail etiquette, including how to address and distribute e-mails, and provides tried-and-true guidelines for e-mailing effectively. It also introduces techniques for managing your inbox, including searching, filing and sorting your e-mail.

The skills learnt in this course will help you get your message across quickly, appropriately and concisely when communicating via e-mail and effectively manage your inbox for maximum efficiency.

Learning Objectives 

On completion of this course participants will be able to:

  • Identify the fundamental elements every e-mail should contain.
  • Understand how to write effective and appropriate e-mails and instant messages.
  • Recognize the importance of tone, structure and formatting of e-mails.
  • Follow proper etiquette for addressing, replying to, forwarding and actioning e-mails.
  • Utilize techniques to organize and manage their inbox for increased efficiency.

Who Should Enrol?

  • All levels of employees, and any individual who wishes to refresh and refine their e-mail skills.
  • Anyone who wants to grow their professional skillset and boost their career prospects.

Course Content

The Using E-mail Effectively in the Workplace course covers the following topics:

Writing Effective E-mails and Instant Messages

  • How to write effective and appropriate e-mails and instant messages.
  • The key elements of an e-mail message (e.g. subject, greeting, body, sign-off).

Sending E-mails to the Right People

  • How to address and distribute e-mails effectively.
  • The best use of the To, Cc and Bcc fields.
  • Proper etiquette for forwarding e-mails, copying and using reply and reply all.

Organizing Your Email

  • Strategies to manage e-mail more effectively and save time.
  • Sorting, filing, searching, responding to and deleting e-mail.

Course info

  • Duration: 1.5 Hours
  • Language: English
  • Level: Short Course
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$150.00 USD