The Airport Customer Experience Specialist course is an introductory level course that provides students with foundational knowledge on how to design, build and implement a customer experience strategy for your airport.
This designation is required in level 2, 3, 4 and 5 of the ACI Customer Experience Accreditation programme.
On completion of this course participants will be able to:
Who Should Enrol?
The Airport Customer Experience Specialist courses consist of the following seven modules.
Introduction to Customer Experience Management
In the Customer’s Shoes
Customer Research and Data Analysis
Customer Experience Strategy
Service Improvement and Design
Customer Experience Indicators and Dashboards
Customer Experience Culture
This course includes an integrated online assessment.
Candidates must successfully complete the assessment to receive a Certificate of Completion.