In the wake of the COVID-19 global pandemic, there is no doubt that the customer and employee experience will be different in airports and onboard aircraft, however that doesn’t mean that customer or employee satisfaction should be compromised.
The ACI Online Learning Centre has partnered with Ethos Farm, an award-winning customer experience consultancy, to deliver ‘Aviation Service Excellence While Physical Distancing’. This course supports staff to provide service excellence while physical distancing.
On completion of this course participants will be able to:
Who Should Enrol?
The Aviation Service Excellence While Physical Distancing course covers the following topics:
This course includes an integrated online assessment.
Candidates must successfully complete the assessment to receive a Certificate of Completion.