The Customer Service for Travellers with Disabilities course covers the critical elements of providing customer service to travellers with disabilities in an airport setting.
It is designed to equip all customer facing staff at airports with the skills they need to more confidently and effectively approach and interact with travellers with disabilities or special needs.
This course was developed in partnership with Changing Paces, a leading disability awareness and training organization.
On completion of this course participants will be able to:
Who Should Enrol?
The Customer Service for Travellers with Disabilities course covers the following topics:
1. New Perspectives
2. Disabilities and Customer Service
3. Barriers and Language
4. Disability Supports
This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.