Disability Sensitivity Training is now mandatory for airline and airport customer service staff in:
This course will provide participants with an awareness of, and appropriate responses to, customers with physical, sensory, mental, and hidden disabilities, as well as those using service animals.
It covers various methods of communication with people with hearing loss, vision loss, speech disabilities and cognitive disabilities.
The importance of the disability market is also emphasized through general population statistics and the Open Doors Organization (ODO) Studies of Adult Travellers with Disabilities.
On completion of this course participants will be able to:
Who Should Enrol?
The Disability Sensitivity Training course covers the following topics:
The Disability Market
Defining Disability and Types of Disabilities
Appropriate Language and Customer Service Tips
This course includes an integrated online assessment.
Candidates must successfully complete the assessment to receive a Certificate of Completion.