Retailers and category brand owners from across the globe came together in 2015 to create a voluntary Code of Conduct for the Responsible Sale of Alcohol Products in Duty Free & Travel Retail.
The industry specific Code of Conduct addresses the unique nature of alcohol sales in the highly regulated Duty Free and Travel Retail (DF & TR) channel.
The Responsible Retailing of Alcohol course equips learners with a strong understanding of responsible retailing as outlined in the Code.
Please note – this course is also available in Spanish
It provides strategies for managing challenging situations to ensure positive outcomes, allowing learners to put the principles of the Code into practice while also improving their customer service skills.
Those taking the course will be ready to activate and promote respect, health, safety, and regulatory compliance when it comes to the sale, promotion, and marketing of alcohol.
On completion of this course participants will be able to:
Who Should Enrol?
The Responsible Retailing of Alcohol course will cover the following topics:
Responsible Retailing of Alcohol in Duty Free and Travel Retail
What Are Our Obligations?
Customers Requiring Special Care and Attention
Preparing the Store and Conducting Sampling
Responsible Retailing Across the Sales Process
Engaging in Respectful Conversations
This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.