The Airport Customer Service Essentials course will assist you to deliver quality face-to-face customer service at your airport.
It is designed to equip you with the skills you need to more confidently and effectively approach and interact with customers.
You will also learn how to exceed customer expectations, create memorable moments, and, ultimately, help your airport stand out from the crowd.
This course was developed in partnership with Customer Centric Consulting.
On completion of this course participants will be able to:
The Airport Customer Service Essentials course covers the following topics:
This course includes an integrated online assessment.
Candidates must successfully complete the assessment to receive a Certificate of Completion.
“This program provided me with a deeper understanding of what truly defines quality customer service within the airport environment and why it plays such a vital role in shaping every traveler’s experience.” – Anonymous
“This course taught me new ways to elevate my customer service skills.” – Norma
“This course was so educative and I enjoyed taking each and every lesson in it. Thank you so much.” – Anonymous
$945.00 USD
14h
$795.00 USD
9h
$50.00 USD
15min