Introduction to Airport Operations and Management


The Introduction to Airport Management course is designed to broaden your knowledge and understanding of airport operations and management.

It will explore the role of the airport within the aviation industry; the dynamic, complex, and highly regulated airport operating environment; and the key elements of airport operations and management.

You will gain a better understanding of the opportunities and challenges facing airports and best practices to address these.

Learning Outcomes

On completion of this course participants will be able to:

  • Understand the regulatory framework in which airports operate, including the role of the International Civil Aviation Organization (ICAO).
  • Identify the key organizations, agencies, and personnel who work at airports to facilitate the passenger’s end-to-end journey.
  • Recognize the key role airports play in their community and the important social and economic benefits they bring.
  • Better understand the business of airport operations, including key airport business models, revenue sources, and expenses.
  • Describe the key elements of, and security requirements for, each of the three key areas of the airport – airside, landside, and terminal buildings.
  • Identify key focus areas for airport operators – both today and into the future.

Who Should Enrol?

  • Team members who are new to the airport industry or are not familiar with airport management and operations.
  • Those already working at an airport who wish to broaden their understanding of the concepts, principles, and practices involved in operating and managing an airport.
  • Anyone wishing to embark on a career in airport management.
  • Other airport stakeholders, service providers, and consultants who wish to improve their understanding of the unique airport operating environment.

 Course Content

This course covers the following topics:

Introduction to the Aviation Industry

  • A brief history of aviation
  • The air transportation system
  • The regulatory framework that governs aviation
  • Important organizations in the aviation industry

The Key Role of the Airport

  • The evolution and socio-economic importance of airports
  • The airport ecosystem and key stakeholders
  • What makes airports unique?

The Airport Business

  • Types of airports
  • Airports as a commercial business
  • Airport revenue and financial management

Airport General Layout

  • The 3 main areas of an airport (airside / landside / terminal) and the key considerations for each

Key Focus Areas for Airports

  • Strategy and planning
  • Operations
  • Safety
  • Security
  • Customer experience
  • Commercial management
  • Sustainability and environmental management
  • IT and innovation


This course includes an integrated online assessment.

Candidates must successfully complete the assessment to receive a Certificate of Completion.

Course info

  • Duration: 3 Hours
  • Language: English
  • Level: Short Course
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$295.00 USD