Overview
The Certificate in Duty Free and Travel Retail will provide learners with a solid introduction to the Duty Free and Travel Retail (DF & TR) industry, its key players, and operating model.
Students who complete the course will be better equipped to understand DF & TR customers and how to best engage with them to drive sales and deliver the best shopping experience.
Learning Objectives
On completion of this course participants will be able to:
Who Should Enrol?
Course Content
The Certificate in Duty Free and Travel Retail will cover the following topics:
Introduction to the Duty Free and Travel Retail Industry
The Duty Free and Travel Retail Consumer
Delivering the Best Customer Experience
Assessment
Each module of the course will include an integrated online assessment.
Candidates must successfully complete all module assessments to receive a Certificate of Completion.
Case Study
Find out how 3Sixty Duty Free utilised the Certificate in Duty Free and Travel Retail to reduce staff turnover, enhance customer service, and prepare a future-ready workforce. Read case study.
Reviews
– 71 reviews
“As an experienced duty free retailer, plus traveller I enjoyed the end to end journey learning new things and reinforcing knowledge and experience too. A well put together course and will be of help to many students and new comers to the industry.” – Anthony.
“Very informative and highly recommended for front line sales staff to gain more knowledge of the travel retail industry.” – Anonymous.
“Excellent content. Great depth of knowledge has been gained on the insights into how DF &TR operates.” – Selina
$795.00 USD