Achieving service excellence is very challenging when dealing with angry customers.
However, by following a few simple techniques, you can manage difficult customer relationships and provide high-quality customer service.
In this course, you’ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict.
You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.
On completion of this course participants will be able to:
The Facing Confrontation in Customer Service course covers the following topics:
This course includes an integrated online assessment.
Candidates must successfully complete the assessment to receive a Certificate of Completion.
“The post was engaging and thought provoking. I enjoyed the examples of conflict resolution that were provided and found the training to be valuable!” — Sarah
“This was a very interesting and educative course in which i have learnt a lot. Have discovered the common mistakes i make and have noted the corrections.” — Anonymous
“Very enlightening – as to become aware of one’s tone and to listen carefully to the customer with empathy.” — Anonymous
$945.00 USD
14h
$150.00 USD
2h
$150.00 USD
2h