Certificate in Team Leadership

Learning Objectives

On completion of this course participants will be able to:

• Use techniques to successfully hire and onboard new employees.
• Effectively form a team and establish its goals, roles, and guidelines.
• Recognise issues that arise in teams and strategies for successful team management.
• Use techniques to enhance employee motivation.
• Delegate effectively, providing appropriate supervision and guidance.
• Understand the factors of successful performance management and appraisals.
• Diagnose and address employee performance problems.
• Deliver constructive feedback and coaching.
• Respond appropriately to conflict in the workplace.

Who Should Enrol?

• Those aspiring to a career in management.
• Newly appointed managers and leaders.
• More experienced managers looking to improve their performance in their current role and as they plan for the next stage of their career.

Course Content

The Certificate in Team Leadership consists of the following seven online modules:

Recruiting and Onboarding Effectively

• The steps in the hiring process.
• Effective interviewing and how to hire the best candidate for an open position.
• The elements of a successful onboarding program.

Building and Leading Teams

• The stages of team development.
• Assessing and improving team performance.
• Best practices for cross-functional teams.

Motivating Your Team

• Techniques for motivating your team members.
• Keeping top performers challenged.
• Managing the unique needs of technical experts.

Effective Delegation

• When to delegate and to whom.
• Communicating expectations clearly.
• Providing coaching, supervision and support.
• Using delegation as a development tool.

Setting Direction, Measuring & Managing Performance

• Aligning team members’ efforts with business-wide goals.
• Measuring team member performance.
• Conducting effective performance appraisals.
• Addressing performance issues.

Feedback and Coaching

• Preparing and delivering feedback effectively, and how to handle negative reactions.
• Using feedback as a proactive development tool.
• Effectively managing coaching relationships.

Managing Workplace Conflict

• Preventing unhealthy workplace conflict.
• Effectively managing conflict when it arises.

Assessment

Each training module includes an integrated online assessment.

Candidates must successfully complete all assessment modules to receive the Certificate.

The Certificate in Team Leadership can be taken as a standalone course, or can be combined with the Certificates in Self and Business Leadership, to obtain the Diploma in Leadership Essentials.